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TERMS AND CONDITIONS

Customer Care

At Sunflower Artistry, we are committed to delivering exceptional quality in our unique, handcrafted, and hand-painted items. We understand the value of flexibility for our customers, thus we offer exchanges on unaltered items within 14 days of delivery. However, personalized, custom, or made-to-order items are non-returnable unless faulty, to ensure that each bespoke piece meets your expectations and our standards. We kindly ask our customers to double-check all personalised details when ordering, as we cannot offer refunds or alterations for customer errors, though we will correct any mistakes on our part. Customers are responsible for the return shipping costs on exchanges, except in the case of faulty items. Should your order arrive damaged, please contact us immediately with your order number and a photo of the condition to address the issue promptly and satisfactorily.

Sunflower Artistry GDPR and Privacy Notice

Sunflower Artistry is a sole trader enterprise operating within the UK, committed to protecting the privacy and security of our clients' personal information. This notice aims to inform you about how we collect, use, and handle your personal information in compliance with data protection laws.

Contact Information: For any inquiries related to data protection, please reach out to us via email at info@sunflowerartistry.co.uk.

Privacy and Your Information: We do not designate a specific Data Protection Officer; however, Sarah Underhay is responsible for overseeing data protection strategies and issues. Please contact her for any concerns using the above email address.

Privacy Notice Updates: This privacy notice was last updated on 04/03/2024. We may revise this notice periodically to reflect changes in our operations or regulations, so we encourage you to review it regularly.

Key Definitions:

  • Data Controller: The organisation or individual that determines the purposes and means of processing personal information.

  • Data Processor: A third party that processes personal information on behalf of the Data Controller, based on their instructions.

  • Personal Information: Any information that can identify a living individual. Anonymised data does not fall under this definition.

  • Special Information: Categories of personal information that require higher levels of protection, including health, racial or ethnic origin, political opinions, religious beliefs, genetic and biometric data.

Collecting and Using Your Personal Information:

We collect various types of personal information for different purposes, including but not limited to:

  • Identity and contact details for order processing and communication.

  • Payment and transaction information for fulfilling purchases.

  • Marketing preferences to tailor our communications with you.

We ensure that the use of personal information is lawful, fair, and transparent, relying on the following legal bases:

  • Performance of a contract.

  • Legitimate interests of our business or a third party, provided these do not override your interests and rights.

  • Compliance with legal obligations.

  • Your consent for specific processing activities.

Sharing Your Personal Information:

Your personal information may be shared with relevant third parties, including suppliers, regulatory bodies, and service providers, to facilitate our services. These entities act either as Data Processors or Data Controllers, and we have contractual safeguards in place to protect your information.

International Transfers:

We do not transfer your personal information outside the European Economic Area (EEA).

Retention of Personal Information:

We retain personal information only as long as necessary for the purposes it was collected, in compliance with our legal and regulatory obligations.

Your Rights:

You have rights under data protection law, including access to your data, correction, erasure, and restriction of processing. You also have the right to withdraw consent at any time for processing based on consent.

Marketing Communications:

You may opt out of receiving marketing communications from us at any time through the unsubscribe link in emails or by contacting us directly.

Complaints:

Should you have any complaints about how we handle your personal information, you are encouraged to contact us first. However, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Third-Party Websites:

Our website may contain links to third-party websites, which are not covered by this privacy notice. We advise reviewing their privacy policies to understand how they process your information.

For any further questions or to exercise your data protection rights, please contact us at info@sunflowerartistry.co.uk.

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